Mr. Webb
(480) 270-4162
Tres.Von@gmail.com
Proficient in advanced Microsoft Office Suite including Word, Excel, Outlook, PowerPoint; data entry.
12/09 – 01/10 Kelly @ Apple Technical Support
| Customer Service Trouble shooting OSX, iPod and iPhone and email setup. Assisted with billing and technical questions. Helped customers find a resolution to technical problems in a quick and friendly fashion. |
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11/08 – 8/09 Adino @ AT&T Technical Support
| Helped install technicians resolve TV, phone, Internet and data networking problems via phone. Resolved problems with DSL install and answered customer questions regarding install and usage of installed technologies.
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01/08- 07/08 IPower Technical Support
| Answered billing questions via data entry, sold customer new products and servers, helped customer setup emails on Mac OSX, Vista and XP. Also helped clientele setup web page on Linux and Windows servers.
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05/07-12/07 2BWireless|T-Mobile Sales
| Data entry, answered customer’s billing and technical questions, sales, resolved client dilemmas using T-Mobile tools. Helped customers understand VoIP technologies, plan home networks and resolve mobile email issues.
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12/06-05/07 Dell Inc L2 IT Support | Resolve computer hardware and software conflicts using Dell tools and personal computer knowledge. Planed and troubleshoot Windows Vista; Windows XP and OSX home and office networks.
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08/05-12/06 ComVoice IT Support | Resolve computer hardware and software conflicts, Voice-over-IP technical support, email, faxing, multi-line phone support, billing support. I have also run dispatch, provisioning customer accounts on a Linux VoIP Server, organized, implemented, troubleshoot Cisco wireless and wired networks with HIPPA Security Standards. |
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EDUCATION Twinsburg High School General Education 6/99 Twinsburg, OH | CVCC Administrative Assistant 6/99 Brecksville, OH |
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